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Specialists in AI for care-giving services
Deliver efficiency gains and quality improvements

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Case studies: delivering operational value from AI

NSPCC

We demonstrated how Childline could handle 30% more counselling sessions per year.

Read the case study

CAS | Extra Help Unit

The time taken to get up to speed on a case reduced from 15 mins to 30 seconds.

See the impact

Citizens Advice Scotland | CivTech

Operational costs have been reduced by 90%.

Read the full story

You know AI could help.
We show you how.

Your service is under pressure. You want to implement AI. But where to start? Download our AI Action Plan Starter Guide.

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What we do

We’re empowering organisations to give vulnerable clients and service users the priority they deserve.

AI consultancy

For organisations prioritising their vulnerable clients, we explore how AI can be used to address specific challenges.

AI implementation

We’re developing innovative new products using AI to improve triaging and prioritisation for case workers.

Saves time. Improves service delivery

Plugs into your case management system

Summarisation

Quickly see risk factors for each case. Reduce danger of a vital detail falling through the cracks.

Categorisation

HelpFirst learns risk categorisation from your best caseworkers. Organisational best-practice is captured and shared.

Visualisation

See at-a-glance what is happening with your case load.

Work with us

30-minute call

Book a call with Andy Bell, CEO, to see what HelpFirst can do for you.

1

Stakeholder workshop

We’ll discuss ideas around AI for your use cases, and specific challenges.

2

Proof of concept

3-6 months of prototyping and exploration, potentially leading to a full implementation.

3

Featured posts: exploring AI in case management

How AI could help Childline counsellors spend more time talking to children and young people

How to help dedicated staff and volunteers spend more time supporting service users, and less time on admin?

Andy Bell

February 26, 2025

Why We Need to Stop Talking About “What AI Will Do”

Angela Bradbury

February 17, 2025

AI Action Plan workshop

Andy Bell

November 8, 2024

The worst day of my life; a seed of HelpFirst’s mission

Andy Bell

April 17, 2024

Updates from HelpFirst

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Client feedback

This could enable Childline to deliver an additional 60,000 counselling sessions a year (an increase in capacity of 30%). At the start, AI was purely conceptual - now it's a potential game changer.

Ross Copland

Head of Transforamtion

NSPCC

HelpFirst are a superstar team from the Civtech 8 cohort. Their speed out of the gate was absolutely phenomenal. The team really embody the ethos of CivTech, marrying innovation with the demands of government delivery.

Mark Elliot

Programme Director

CivTech

The AI voice assistant has allowed our network to solve the long-standing issue of routing all calls to our collective entry portal to the most local Citizens Advice Bureaux for the client. For such a major project, the process was swift. This has been transformative for our network.