Save time. Improve service delivery
Plugs into your case management system
Prioritisation
HelpFirst learns prioritisation from your best caseworkers. Organisational best-practice is captured and shared.
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Summarisation
Quickly see risk factors for each case. Reduce danger of a vital detail falling through the cracks.
Visualisation
LLM-powered oversight, allows you to see changing case load at a glance.
Work with us
Stakeholder workshop
We’ll discuss ideas around AI for your use cases, and specific challenges.
2
Proof of concept
3-6 months of prototyping and exploration, potentially leading to a full implementation.
3
Recent thinking
Why that off-the-shelf summarisation tool isn't working well for your case notes
Are you hoping to support your caseworkers with AI-generated case note summaries? Have you been trialling an off-the-shelf tool, and feeling disappointed with the results? Read on to learn why, and what to do about it.
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Client feedback
HelpFirst are a superstar team from the Civtech 8 cohort. Their speed out of the gate was absolutely phenomenal. The team really embody the ethos of CivTech, marrying innovation with the demands of government delivery.
The AI voice assistant has allowed our network to solve the long-standing issue of routing all calls to our collective entry portal to the most local Citizens Advice Bureaux for the client. For such a major project, the process was swift. This has been transformative for our network.
We are excited about the potential of HelpFirst to help us better identify and prioritise our most vulnerable customers in a service where everyone is in a vulnerable situation.
Awards and recognition
